Getting started
How long does setup actually take?
About twenty minutes to be up and sending. Signing up takes two, the extension takes one, importing your existing leads takes around ten, and building your first campaign takes five.
If your data is messy or spread across a few systems, we'll help you map it — just ask.
What does the free trial include?
Our 7-day free trial is available exclusively on the Starter plan — providing 3 team seats and 250 lead captures, with no card needed and no automatic billing when it ends.
Seven days is tight for seeing replies come back, so if you're mid-test when it runs out, ask and we'll extend it.
Can I move my existing leads across?
Yes, and it's free. Every new account gets a one-time import — 10,000 leads on Starter, 20,000 on Growth, 60,000 on Pro, unlimited on Enterprise — and it doesn't count against your monthly allowance.
Do I need my own email account?
Yes, and it's better that way. Connect Gmail, Outlook or any SMTP account. Your sending runs on your own reputation, which means no shared-IP problems and no sending limits imposed by us.
How it compares
Why do you charge per person when other tools charge one flat fee?
Because the tools charging one flat fee are sending tools. You pay for volume, everyone shares one login, and there's no record of who owns which relationship.
Closifi holds the relationship, not just the send. Each person gets their own leads, their own call log, their own permissions and their own history. If all you need is to blast email from a shared account, a flat-fee sending tool will be cheaper — buy that instead.
Other tools advertise "unlimited leads". Why do you have limits?
Storage is cheap and we treat it that way — your allowance grows with every seat, archived and unsubscribed leads never count, and more can be added for $10 a month per 25,000.
What we count is new leads added each month, because that tracks the work the system does for you. We'd rather show you a number you can see and manage than advertise "unlimited" and enforce it quietly through a fair use policy.
Where do the leads come from — do you have a database?
No, and this matters. Closifi helps you generate leads by capturing them — one click from a LinkedIn profile, a bulk import, or the API — then finds and verifies their email address.
If you want to filter 200 million contacts by job title, buy a data provider. If you want the prospects you've chosen worked properly and never dropped, that's this.
How is this different from a cold email tool?
A cold email tool is built to send at volume. Closifi is built to work a prospect all the way to a booked meeting — who owns them, what stage they're at, what was said on the call, when to try again. Sending is one part of that, not the whole product.
Using it day to day
What happens if I reach a limit?
You get a warning at 80% and 90%, with a breakdown of what's using your allowance. If you do reach it, new leads pause — nothing is deleted, nothing is locked, and your campaigns keep running.
Then you choose: archive cold leads for free, add capacity, or move up a plan. The free option is always shown first.
Does the LinkedIn extension break their rules?
It captures details already visible to you on a page you're viewing, at human pace. It doesn't run bulk automated scraping in the background.
You're responsible for using it within LinkedIn's terms and your own data protection rules. If you're unsure how that applies to you, check with your legal advisor before rolling it out to a team.
Do I need Twilio to make calls?
Calling on Pro and Enterprise runs through Twilio and you connect your own account, so your numbers and call records stay yours. You're billed at cost for the telephony plus $0.02 per outbound minute. Twilio isn't needed for anything else.
Money and your data
Am I locked into a contract?
On monthly billing, no — cancel whenever you like and you won't be billed again. Yearly plans run for the year you've paid for. Enterprise agreements are negotiated per contract. There's no cancellation fee on any plan and no penalty for downgrading.
Can I get my data out?
Yes, any time, on every plan including the trial. Export your leads, history and campaign results to CSV yourself — you don't need to ask us, and exports aren't held back during a cancellation.
Do you sell or share my leads?
No. Your leads aren't pooled into a shared database, sold on, or used to enrich anybody else's prospecting. What you capture stays yours.
